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Frequently Asked Questions

 

Here's a list of our most frequently asked questions.  If you can't find the answer you're looking for then call us

on 0800 098 8289 and we'll be happy to help.

 


Additional charges (3 FAQs) Questions relating to additional charges
Amendments, cancellations, refunds etc. (4 FAQs) Questions relating to amendments and cancellations
Baggage (5 FAQs) Questions relating to baggage allowances
Bookings, confirmations and payment (11 FAQs) Questions relating to online bookings, confirmations and payments
Complaints (1 FAQs) What to do if you have a complaint
Financial Security (3 FAQs) Details of our financial security and guarantees
Tickets, e-tickets etc. (4 FAQs) Questions relating to tickets

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